SHIPPING & RETURNS


Returns Policy

Many items may not be returned such as sheet glass, frit, stringers, noodles, glass molds, glass paint unless the item was incorrectly pulled by us or defective. Please check with us at purchase to see if there are items on your order that may be returned. If an item not on the approved list is returned, you must contact us first. We will let you know process for the return. Please note there is always a 20% restocking fee on items that we will accept returned. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond via email or phone call with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your destination.

Please also note that the shipping rates for many items we sell are weight-based and where and how it is shipping.